The wireless feature of my HP printer stopped working and I figured it was due to the recent update with my virus software. Totally impressed with HP having virtually a 24/7 help line.
After a 2-3 minute wait someone answered my call and then, it went down hill on fire at 130 mph. Saying that connection was like we were both talking into cans connected by purple fuzzy string is an overstatement.
It was like, I mean it really felt like I would say something and the customer service rep was referring to a translation manual, then a computer manual and then back to me. We are talking extremely long intervals to ask questions like "Is your printer on?" "When is the last time you used it?" "Do you have paper loaded?"
50:37 into the call I relieved both of us by simply hanging up. I'm baffled by the justification and functionality around off of this.
Exactly how much is HP saving by delivering this level of service? The bigger question is how do companies keep this seperate from their brand?
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